Service Description

R365 Full Managed Support — Powered by Kaseya K365 Pro Stack Tired of bloated IT support bills, unclear deliverables, and endless “out of scope” surprises? Rare Innovation delivers something very different—and better, for far less. Our R365 Full Managed Support begins with a comprehensive assessment of your current support model, digital environment, and actual service delivery. We identify what’s working, what’s costing too much, and where things are falling short—then offer a future-ready, all-in-one alternative powered by the Kaseya K365 Pro Stack. What We Deliver: Full digital utilisation and current-state environment review, designed, planned and aligned to really where you want to go Plain-speaking, outcome-driven advice and solutions that are actionable and easy to understand for the organisation and participants A game-changing “one pane of glass” platform that gives you total visibility Always-on sophisticated security, control, and assurance Finally - a smile-inducing adoption model that includes onboarding, training, and real outcomes With R365, you get: 1 platform 1 responsive, measured support experience 1 simple monthly bill 365-day coverage and confidence This isn’t just another managed support offering—it’s a complete shift from reactive firefighting to proactive, predictable IT excellence - shifting issue remediation and support/security to software and gaining time for digital enablement. Included Services: Remote Management & Diagnostics Patch Management Endpoint Detection & Response (EDR) Anti-Virus & Ransomware Detection Endpoint Backup & Managed Recovery Anti-Phishing & User Awareness Training User Susceptibility & Simulation Training Dark Web Monitoring & Threat Alerts SaaS Application Management SaaS Event Alerting & Auto Account Locking M365 & Google Workspace Backup Whether you’re a small, medium, or modern organisation, R365 is built to deliver clarity, confidence, and control. It’s time to ditch outdated managed support models and embrace Rare service that’s designed for real outcomes, from real people—not tech excuses and complex "out of scope" bills